Exchange Policy
1. Scope of This Policy
This Exchange Policy applies to furniture, home furnishings, and related accessories purchased through the Vintageclicks website and delivered within the United States. It explains the exchange period, eligibility requirements, request process, shipping arrangements, and processing times.
2. Company Information
This website is owned and operated by VINTAGE CLICKS LLC.
Company Name: VINTAGE CLICKS LLC
Address: 11611 NW 57TH COURT, HIALEAH, FL 33012, USA
EIN: 92-3214477
Phone: +1 (850) 221-1205
Email: info@vintageclicks.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).
Please contact us by email. We will respond to your inquiry within 24 hours.
3. 14-Day Exchange Period
Customers may request an exchange within 14 calendar days from the date the order is received. The exchange request must be submitted within this period.
The 14-day exchange period applies to eligible products purchased through the Vintageclicks website and does not change any specific conditions stated on an applicable product page or order.
4. Exchange Eligibility
Products submitted for exchange must be in new, unused, undamaged, and resalable condition. The product should not show signs of use, installation, modification, stains, damage, or other changes that affect its resale condition.
Where applicable, customers should return the product with its original packaging, accessories, components, manuals, and other items supplied with the original order.
5. Exchange Request Process
To request an exchange, customers should contact Vintageclicks by email at info@vintageclicks.com within 14 calendar days of receiving the order.
The exchange request should include the order number, customer name, product information, date of receipt. Customers may also provide photographs when necessary to help us review the condition of the product.
Customers should wait for exchange instructions before sending the product back.
6. Exchange Review and Authorization
After receiving an exchange request, Vintageclicks will review the order information and applicable exchange conditions. If the request meets the requirements of this policy, we will provide the customer with instructions for returning the product.
A product should not be shipped to the return address before the exchange request has been reviewed and return instructions have been provided.
7. Exchange Shipping Costs
For an eligible exchange under this policy, Vintageclicks will cover the applicable return shipping cost and the shipping cost for the replacement product.
Where applicable, Vintageclicks may provide a prepaid return shipping label or other return shipping instructions. Customers should use the shipping method and return instructions provided by Vintageclicks.
8. Exchange Return Address
Unless otherwise instructed by Vintageclicks, eligible exchange products should be returned to:
11611 NW 57TH COURT HIALEAH, FL 33012 USA
Customers should retain the shipping receipt or tracking information until the exchange has been completed.
9. Exchange Processing Time
After the returned product is received and reviewed, Vintageclicks will process the eligible exchange request within 2 business days.
The processing period begins after the returned product has been received and the applicable product condition has been verified.
10. Replacement Product Shipment
After the exchange has been processed, the replacement product will be prepared for shipment within 2 business days.
Shipping time after dispatch depends on the applicable carrier and delivery location. Customers may receive shipment or tracking information when available.
11. Contact Information
For questions about an exchange request or the status of an exchange, customers may contact Vintageclicks using the information below.
Email: info@vintageclicks.com
Phone: +1 (850) 221-1205
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA
Please contact us by email whenever possible. We will respond to your inquiry within 24 hours during our business hours.