Refund policy
1. Scope of This Policy
This Return Policy applies to furniture, home furnishings, and related accessories purchased through the Vintageclicks website and delivered within the United States. It explains the return period, eligibility requirements, return process, shipping arrangements, and refund procedures.
2. Company Information
This website is owned and operated by VINTAGE CLICKS LLC.
Company Name: VINTAGE CLICKS LLC
Address: 11611 NW 57TH COURT, HIALEAH, FL 33012, USA
EIN: 92-3214477
Phone: +1 (850) 221-1205
Email: info@vintageclicks.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).
Please contact us by email. We will respond to your inquiry within 24 hours.
3. 14-Day Return Period
Customers may request a return within 14 calendar days from the date the order is received if they are not satisfied with the product.
The return request must be submitted within the 14-day period. The return period begins on the date the customer receives the applicable product.
4. Return Eligibility
Products submitted for return must be in new, unused, undamaged, and resalable condition. Products that have been used, installed, modified, damaged, stained, or otherwise changed in a manner that affects their resale condition may not qualify for return under this policy.
Where applicable, customers should return the product with its original packaging, accessories, components, manuals, and other materials supplied with the original order.
5. How to Request a Return
Customers should contact Vintageclicks by email at info@vintageclicks.com within 14 calendar days of receiving the order.
The return request should include:
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Order number
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Customer name
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Email address used when placing the order
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Product name or product information
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Date the order was received
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A clear statement requesting a return
Customers may also provide photographs of the product when necessary to help Vintageclicks review the return request and product condition.
6. Return Request Review
After receiving the request, Vintageclicks will review the order information and applicable return conditions. The review may include confirmation of the purchase, receipt date, product condition, and eligibility under this Return Policy.
Customers should not ship the product back before receiving return instructions from Vintageclicks. This helps ensure that the return can be properly identified and processed.
7. Return Shipping Costs
For an eligible return submitted within the applicable 14-day period, Vintageclicks will cover the applicable return shipping cost.
Where applicable, Vintageclicks may provide a prepaid return shipping label or other shipping instructions. Customers should follow the return shipping instructions provided by Vintageclicks and retain the tracking information until the return has been completed.
8. Return Address
Unless otherwise instructed by Vintageclicks, eligible returned products should be sent to:
11611 NW 57TH COURT HIALEAH, FL 33012 USA
Customers should use the return method provided by Vintageclicks and keep the shipping receipt or tracking information for their records.
9. Return Inspection
After the returned product is received, Vintageclicks will inspect the product to verify that it meets the conditions of this Return Policy.
The product must remain new, unused, undamaged, and in a condition that allows it to be resold. The inspection may also include checking applicable packaging, accessories, components, and other items originally supplied with the order.
10. Refund Processing and Refund Amount
Once the returned product has been received and verified to meet the requirements of this policy, Vintageclicks will issue the refund within 2 business days.
The refund will be issued to the original payment method. The refund amount will include the product price, the shipping amount paid with the original order, and applicable taxes paid with the original order, subject to the eligibility and conditions of this Return Policy.
After Vintageclicks initiates the refund, the time required for the funds to appear in the customer's account may vary depending on the customer's card issuer, bank, or payment provider.
11. Contact Information
For return requests or questions about the status of a return, customers may contact Vintageclicks using the information below.
Email: info@vintageclicks.com
Phone: +1 (850) 221-1205
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA
Please contact us by email whenever possible. We will respond to your inquiry within 24 hours during our business hours.