Hanging egg chair with sturdy metal frame and comfortable cushions in beige

1. Scope of This Policy

This Cancellation Policy applies to orders for furniture, home furnishings, and related accessories placed through the Vintageclicks website for delivery within the United States. It explains when an order may be cancelled, how to submit a cancellation request, and how cancellations are handled after an order has entered the shipping process.

2. Company Information

This website is owned and operated by VINTAGE CLICKS LLC.

Company Name: VINTAGE CLICKS LLC

Address: 11611 NW 57TH COURT, HIALEAH, FL 33012, USA

EIN: 92-3214477

Phone: +1 (850) 221-1205

Email: info@vintageclicks.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).

Please contact us by email. We will respond to your inquiry within 24 hours.

3. Cancellation Eligibility

Customers may request to cancel an order within 24 hours after the order is placed, provided that the order has not yet been shipped.

The 24-hour period begins when the order is successfully submitted through the Vintageclicks website. Cancellation requests submitted after this period may not be eligible for direct cancellation, depending on the fulfillment status of the order.

4. Orders That Have Not Been Shipped

If an order has not been shipped and the customer submits a cancellation request within the applicable 24-hour period, Vintageclicks will review the request and the current fulfillment status.

If the order is eligible for cancellation, the order will be cancelled and the applicable amount paid for the cancelled order will be refunded to the original payment method.

The timing for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

5. Orders That Have Already Been Shipped

Once an order has been shipped, it cannot be directly cancelled through the cancellation process.

Customers should receive the order and then follow the Vintageclicks Return Policy if they wish to return the product. The return request will be reviewed according to the eligibility requirements and procedures stated in the applicable Return Policy.

Customers should not refuse delivery solely for the purpose of cancelling an order unless specifically instructed by Vintageclicks.

6. How to Submit a Cancellation Request

Cancellation requests must be submitted by email to info@vintageclicks.com.

To help us identify and review the order, customers should include:

• Order number

• Customer name

• Email address used when placing the order

• Order date

• Product or products included in the order

• A clear request to cancel the order

Customers may also include the reason for cancellation, although a reason is not required for a cancellation request submitted within the applicable cancellation period.

7. Cancellation Review Process

After receiving a cancellation request, Vintageclicks will review the order details and check whether the order has already entered the shipping process.

The review may include verification of the order number, customer information, order time, payment status, fulfillment status, and shipping status.

Submitting a cancellation request does not by itself guarantee that an order can be cancelled. Cancellation depends on whether the order meets the requirements of this policy and whether it has already been shipped.

8. Cancellation Confirmation

If the order is eligible for cancellation, Vintageclicks will confirm the cancellation through the contact information provided by the customer.

If the order has already been shipped or otherwise cannot be cancelled, Vintageclicks will inform the customer and provide information regarding the applicable return process when appropriate.

Customers should retain the cancellation confirmation or related email communication for their records.

9. Refund for Approved Cancellations

For an approved cancellation, the applicable refund will be issued to the original payment method used for the order.

The amount of the refund will depend on the order status and applicable charges associated with the cancelled order. Once Vintageclicks initiates the refund, the time required for the funds to appear in the customer's account may vary according to the customer's card issuer, bank, or payment provider.

10. Cancellation Requests After 24 Hours

Cancellation requests submitted more than 24 hours after an order was placed may not qualify for direct cancellation, even if the order has not yet been shipped.

Vintageclicks will review the order status when such a request is received. If the order cannot be cancelled, the customer may use the applicable Return Policy after receiving the product, subject to the return conditions and time limits stated in that policy.

11. Contact Information

For cancellation requests or questions regarding an order, customers may contact Vintageclicks using the information below.

Email: info@vintageclicks.com

Phone: +1 (850) 221-1205

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA

Please contact us by email whenever possible. We will respond to your inquiry within 24 hours during our business hours.

1. Scope of This Policy

This Exchange Policy applies to furniture, home furnishings, and related accessories purchased through the Vintageclicks website and delivered within the United States. It explains the exchange period, eligibility requirements, request process, shipping arrangements, and processing times.

2. Company Information

This website is owned and operated by VINTAGE CLICKS LLC.

Company Name: VINTAGE CLICKS LLC

Address: 11611 NW 57TH COURT, HIALEAH, FL 33012, USA

EIN: 92-3214477

Phone: +1 (850) 221-1205

Email: info@vintageclicks.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).

Please contact us by email. We will respond to your inquiry within 24 hours.

3. 14-Day Exchange Period

Customers may request an exchange within 14 calendar days from the date the order is received. The exchange request must be submitted within this period.

The 14-day exchange period applies to eligible products purchased through the Vintageclicks website and does not change any specific conditions stated on an applicable product page or order.

4. Exchange Eligibility

Products submitted for exchange must be in new, unused, undamaged, and resalable condition. The product should not show signs of use, installation, modification, stains, damage, or other changes that affect its resale condition.

Where applicable, customers should return the product with its original packaging, accessories, components, manuals, and other items supplied with the original order.

5. Exchange Request Process

To request an exchange, customers should contact Vintageclicks by email at info@vintageclicks.com within 14 calendar days of receiving the order.

The exchange request should include the order number, customer name, product information, date of receipt. Customers may also provide photographs when necessary to help us review the condition of the product.

Customers should wait for exchange instructions before sending the product back.

6. Exchange Review and Authorization

After receiving an exchange request, Vintageclicks will review the order information and applicable exchange conditions. If the request meets the requirements of this policy, we will provide the customer with instructions for returning the product.

A product should not be shipped to the return address before the exchange request has been reviewed and return instructions have been provided.

7. Exchange Shipping Costs

For an eligible exchange under this policy, Vintageclicks will cover the applicable return shipping cost and the shipping cost for the replacement product.

Where applicable, Vintageclicks may provide a prepaid return shipping label or other return shipping instructions. Customers should use the shipping method and return instructions provided by Vintageclicks.

8. Exchange Return Address

Unless otherwise instructed by Vintageclicks, eligible exchange products should be returned to:

11611 NW 57TH COURT HIALEAH, FL 33012 USA

Customers should retain the shipping receipt or tracking information until the exchange has been completed.

9. Exchange Processing Time

After the returned product is received and reviewed, Vintageclicks will process the eligible exchange request within 2 business days.

The processing period begins after the returned product has been received and the applicable product condition has been verified.

10. Replacement Product Shipment

After the exchange has been processed, the replacement product will be prepared for shipment within 2 business days.

Shipping time after dispatch depends on the applicable carrier and delivery location. Customers may receive shipment or tracking information when available.

11. Contact Information

For questions about an exchange request or the status of an exchange, customers may contact Vintageclicks using the information below.

Email: info@vintageclicks.com

Phone: +1 (850) 221-1205

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA

Please contact us by email whenever possible. We will respond to your inquiry within 24 hours during our business hours.